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Privacy Policy



Digital Harbor, referred to as “Digital Harbor,” “we,” “us,” or “our,” respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with us, including through WhatsApp, our website, digital forms, customer support channels, and related services.

By contacting Digital Harbor through WhatsApp or any other channel, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

  • Your name
  • Phone number
  • WhatsApp profile name and message content
  • Email address
  • Company name or business details
  • Inquiry details, service requests, order information, or support messages
  • Files, images, documents, or other information you choose to send us
  • Communication preferences
  • Technical information such as message delivery status, timestamps, device or platform information, and interaction history

We only collect information that is necessary to communicate with you, provide our services, manage customer relationships, improve our operations, and comply with legal or regulatory obligations.

2. How We Use Your Information

Digital Harbor may use your information to:

  • Respond to your inquiries and messages
  • Provide customer support
  • Send service updates, appointment reminders, confirmations, alerts, or notifications
  • Share information about our products, services, offers, or promotions, where permitted
  • Process requests, registrations, orders, or transactions
  • Improve our services and customer experience
  • Maintain records of communications
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable laws, regulations, and platform requirements

When we send messages through WhatsApp, we will do so based on your request, your consent, an existing customer relationship, or another lawful basis permitted by applicable law.

3. WhatsApp Communications

If you contact us through WhatsApp, we may use WhatsApp Business tools or the WhatsApp Business Platform to communicate with you.

By messaging us on WhatsApp or opting in to receive WhatsApp messages from Digital Harbor, you agree that we may send you messages related to your inquiry, services, transactions, customer support, updates, or marketing communications, where allowed by law.

You may stop receiving WhatsApp messages from us at any time by replying “STOP”, asking us to unsubscribe you, or blocking our number on WhatsApp.

WhatsApp may also process your information according to its own terms and privacy practices. Digital Harbor is responsible for the information we collect and process from our interactions with you.

4. Consent and Opt-In

We only send WhatsApp template messages, notifications, or promotional messages when we have appropriate permission or another lawful basis to do so.

Your opt-in may be collected through:

  • A website form
  • A checkout or registration form
  • A WhatsApp conversation initiated by you
  • A signed or digital consent form
  • A customer service interaction
  • Any other clear method where you agree to receive messages from Digital Harbor

Our opt-in notices will identify Digital Harbor and explain the type of messages you may receive.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

  • WhatsApp, Meta, or WhatsApp Business service providers
  • Customer relationship management systems
  • Hosting, cloud, analytics, or IT service providers
  • Payment processors, where applicable
  • Delivery, logistics, or service partners, where applicable
  • Professional advisers, such as legal, accounting, or compliance advisers
  • Government authorities, regulators, or law enforcement when required by law

These parties are expected to protect your information and use it only for the purpose of providing services to us or complying with legal obligations.

6. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law, contract, dispute resolution, accounting, tax, audit, or legitimate business needs.

WhatsApp conversations and customer records may be retained for customer support, compliance, quality assurance, and business continuity purposes.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through WhatsApp, the internet, or other digital channels.

8. International Transfers

Depending on the tools and service providers we use, your information may be processed or stored in countries outside your country of residence. Where required, we take reasonable steps to ensure that your information receives appropriate protection under applicable data protection laws.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent for marketing or WhatsApp communications
  • Request a copy of your information
  • File a complaint with a relevant data protection authority

To exercise your rights, contact us using the details below.

10. Marketing Communications

Where permitted, we may send you promotional messages about Digital Harbor’s services, offers, or updates.

You can opt out of marketing communications at any time by replying “STOP” on WhatsApp, using any unsubscribe method provided, or contacting us directly.

Even if you opt out of marketing messages, we may still send you important non-marketing messages, such as service confirmations, support replies, security alerts, or transaction-related communications.

11. Children’s Privacy

Our services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Links to Other Websites

Our messages, website, or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website or made available through an appropriate channel. The “Last updated” date will indicate when the policy was last revised.